AI Customer Service Platform — Full Vertical for SME Storefronts
v3.0.02026-05-08
- •AI Customer Service launches as a dedicated product — a separate /cs landing page and a stripped-down admin shell focused on the SME owner's daily flow, not the full Team Flowy interface
- •Industry templates — choose from F&B, beauty, training, or hotel and your storefront comes pre-configured with the right tone, FAQ structure, and tool set
- •Guided onboarding wizard — pick industry, name your storefront, connect your channels, and the first AI customer-service employee is online in minutes
- •Owner inbox + live takeover — every customer conversation lands in a unified inbox; one tap to take over and reply as a human, then hand back to the AI
- •Sales closure stack — built-in Cal.com appointment booking, Stripe Link payment links, and WhatsApp Business Catalog support, so the AI can close transactions inside the conversation
- •Atomic booking + deposit — one tool call books the appointment AND collects the deposit at the same time, with auto-release if the customer doesn't pay within the window
- •send_payment_link tool — AI generates and sends a Stripe-hosted payment link in the chat, with webhook-confirmed auto-receipt
- •Customer service dashboard — four KPIs (inquiries, response rate, booking rate, conversion rate) plus a funnel chart and a near-close customer list, all updated in real time
- •Conversation cap with soft-warning — clear billing model based on monthly customer conversations, with usage alerts before you hit the cap
- •Customer simulator — test your AI customer service employee from inside the admin by role-playing as a customer, using the real production prompt path
- •Employee tuning panel — six tabs (script, language, tools, restrictions, simulation, deployment) for fine-tuning each storefront employee without code
- •WhatsApp / Telegram booking confirmations — once the deposit clears, the customer automatically gets a confirmation message in their channel of choice