Frequently Asked Questions

Any business with repetitive work — e-commerce, professional services, retail, F&B, hospitality, and more.

For example: an e-commerce company uses AI employees to reply to customers on WhatsApp and WeChat simultaneously and auto-track orders; a services firm has AI employees qualify leads, schedule appointments, and organize client data. Even solo teams benefit — if repetitive communication eats your day, AI employees can help.

Not at all. You tell us about your business, how you serve customers, and common questions — our team handles all the technical work.

Think of us as your "outsourced AI HR department" — we recruit, train, and manage your digital employees. No code required.

Yes. Flowy AI (everflowhk.com/chat) is open to everyone — sign up for free to access smart conversations, image generation, document analysis, web search, and more. Subscribe to Lite / Pro for more credits.

ChatGPT is a tool you open and type into. An AI employee is a "colleague" that sits inside your WhatsApp, WeChat, Telegram, and Email — when a customer messages, it responds automatically, 24/7.

It knows your knowledge base, remembers every customer's conversation history, uses tools (search, document generation, data analysis, image creation), and auto-escalates to humans when needed.

In short: ChatGPT is a tool you use; an AI employee is a colleague that works for you.

Omnichannel Smart Customer Service

• Auto-reply across WhatsApp / WeChat / Telegram / Email, 24/7 instant response
• Qualify sales leads, follow up with clients, schedule appointments, send quotes

Enterprise Knowledge Base & Document Processing

• Upload large documents (PDF, Excel, Word) — AI automatically interprets and converts them into structured, searchable enterprise databases
• Employees and customers can ask questions and get accurate answers instantly

AI Creative & Media Production

• AI image generation & editing — product photos, posters, social media assets; upload images for style transfer
• AI video production — auto-generate marketing short videos
• Write social media posts, product descriptions, marketing copy

Social Media Automation

• AI generates content and auto-publishes on schedule to social platforms — true automated operations

Data Analysis & Reporting

• Organize customer data, auto-generate analysis reports, extract key business insights

To some extent, yes.

Once we help you adapt and optimize your business processes with AI, much of the work that previously required human labor — customer replies, data entry, content creation, document processing — can be handled by AI employees. This means you will need fewer people.

At that point, you can optimize your team structure — focus your people on creative, emotional, and judgment-intensive work, while AI handles the mechanical tasks. It's not about replacing people — it's about building a more efficient team.

AI employees answer from your knowledge base, not by guessing. We have three safeguards:

• Knowledge boundaries — only answers within scope; auto-notifies when human follow-up is needed
• Human approval — sensitive actions (refunds, reschedules) require your confirmation
• Auto-escalation — unresolvable issues instantly routed to humans

Accuracy within knowledge base coverage is typically above 95%, improving over time.

Multi-model architecture — auto-selects the best model per task:

• Language: Claude 4.7, GPT-5.5, Gemini Nano
• Image generation: gpt-image-2
• Video generation: Seedance 2.0

No need to sign up for each platform separately — we integrate the best AI into one experience.

Fully supported — a core advantage. AI employees speak fluent Cantonese (including colloquial expressions like "我想問吓"), Mandarin, and English, auto-detecting and matching the customer's language.

Manus is a general-purpose AI Agent tool — you set up, operate, and judge results yourself. Team Flowy is your "AI transformation partner" with end-to-end service:

• Human team service — business diagnosis, solution design, deployment, and ongoing optimization with a dedicated person
• Direct channel integration — AI employees work inside WhatsApp, WeChat, Telegram, Email
• Greater China localization — native Cantonese, Traditional/Simplified Chinese, English
• We deliver results, not tools — tell us your needs, we handle the rest

Their AI is essentially an add-on to traditional CS systems — keyword matching and simple auto-replies.

Our AI employees are true reasoning Agents: understand complex questions, use tools, remember across channels, execute multi-step tasks. We connect to your existing WhatsApp and WeChat, going live within days.

Self-serve plans (individuals & small teams):

• Free trial: 100 credits on signup
• Flowy Lite: HK$99/month — 1,500 credits + 100 bonus daily credits
• Flowy Pro: HK$699/month — 15,000 credits + 100 bonus daily credits + ~47% top-up bonus

Enterprise plans (mid-size & larger):

• From HK$2,999/month — dedicated deployment, business diagnosis, knowledge base, channel integration, ongoing optimization
• Custom pricing based on scale and requirements

Credits are the billing unit for AI usage:

• Daily conversations: 1-5 credits
• Image generation: 20-30 credits
• Complex tasks (document analysis, multi-step): 20-80 credits

Flowy Lite gives 1,500/month + 100 daily bonus for moderate use. Flowy Pro offers 15,000/month for power users.

Yes. 100 free credits on signup, no credit card needed. Full access to AI chat, image generation, document analysis, web search.

Enterprise users can book a free 30-minute one-on-one business consultation.

Yes. Failed tasks (e.g., image generation error) are automatically refunded. You only pay for successfully delivered results.

Self-serve plans: Start immediately.

Enterprise plans: Typically 3-5 business days —

• One-on-one human consultation to understand your needs
• Business review and AI transformation plan design
• Knowledge base setup, AI training, channel integration
• Testing & tuning → Go live → Continuous optimization

Live now: WhatsApp Business, WeChat, Telegram, website chat, Email (Gmail).

All channels share one knowledge base and conversation memory — customers are recognized regardless of channel. Connect directly to your phone apps for true automated operations.

Yes. API access for CRM, ERP, and other systems. Enterprise plans include integration support — our team handles the technical work, no code needed from you.

Absolutely.

• End-to-end HTTPS encryption
• Complete tenant data isolation
• Business data never used for AI model training
• Servers deployed in Hong Kong, data stays in-region
• Regular security audits + automated backups

Fully compliant with Hong Kong's Personal Data (Privacy) Ordinance. Enterprise plans can sign a DPA (Data Processing Agreement).

Special compliance needs (finance, healthcare)? We offer private deployment — all data stays on your own servers.